bd22 Privacy Policy

1 What Information We Collect

bd22 collects the types of information listed below for the purpose of providing and improving its Services.

1.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other identity document details (where identity verification is required)

1.2 Transaction and Financial Information

We store the following information to process deposits and withdrawals:

• bKash, Nagad, Rocket, Upay or bank account numbers (partial only — full numbers are never stored)
• Transaction date, amount, and method
• Deposit and withdrawal history

1.3 Usage Information

When you play games or place bets on the bd22 platform, the following information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visits, session duration, and click patterns
• Game history and betting records

1.4 Cookies and Technical Tracking

We use cookies, session tokens, and similar technologies. These improve your browsing experience, remember your login state, and help customise the Service according to your preferences.

2 Purpose of Using Information

bd22 uses collected information only for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing financial transactions — completing deposits and withdrawals
• Operating game and betting services
• Providing bonuses and promotional benefits

2.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Complying with Anti-Money Laundering (AML) regulations
• Monitoring and investigating suspicious transactions

2.3 Customer Service and Communications

• Providing support via live chat and email
• Sending important service-related notifications
• Relevant promotional information (you may opt out)

2.4 Responsible Gaming

bd22 analyses users' gaming behaviour to identify potentially problematic patterns and takes necessary steps to ensure responsible gaming.

3 Data Storage and Security

3.1 Technical Security Measures

bd22 applies industry-standard security measures to keep your information secure:

• SSL/TLS encryption on all connections
• Passwords and sensitive data stored using hashing
• Regular security testing and vulnerability assessments
• Two-Factor Authentication (2FA) support
• Access controls and audit log maintenance on data servers

3.2 Data Retention Period

We retain your information for as long as your account remains active. After account closure, certain information may be retained for a specified period to meet legal obligations and resolve disputes. This period is determined by applicable laws and regulations.

3.3 Response to Data Breaches

In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary protective measures.

4 Sharing Information with Third Parties

bd22 may share information under strictly controlled circumstances and only with the following parties:

4.1 Payment Processors

Necessary information is exchanged with bKash, Nagad, Rocket, Upay, and bank service providers to complete financial transactions. This information is used solely for transaction verification.

4.2 Technology Service Providers

Game software and technology service providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) may receive limited information required to operate their games. These providers are bound by contract to uphold our privacy standards.

4.3 Legal Authorities

Information may be shared with authorities to fulfil legal obligations, comply with court orders, or cooperate with government investigations.

5 Your Rights

As a bd22 user, you have the following rights regarding your personal information:

5.1 Right to Access

You may request to know what information we hold about you. Our support team is available 24/7 and ready to assist you with this.

5.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. This can be done directly through your account settings or via support.

5.3 Right to Deletion

If you wish to close your account and have your data deleted, please contact us. However, some information may need to be retained for a specified period due to legal obligations.

5.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

5.5 Opt Out of Marketing Communications

You may inform our support team at any time to stop receiving promotional emails and messages. Essential service-related notifications may still be sent.

6 Protection of Children and Minors

bd22 services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at account registration, and accounts suspected of belonging to minors are suspended.

If you know that a minor is using our platform, please contact us.

7 Cookie Policy

The bd22 website and app use different types of cookies:

7.1 Essential Cookies

These cookies are essential for operating the Service. They are used to maintain login state, manage sessions, and ensure security. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and similar choices. Disabling them may cause some Service features to stop working.

7.3 Analytics Cookies

We use analytics cookies to understand usage patterns in order to improve service quality. This data is analysed in aggregated and anonymised form.

8 International Data Transfers

bd22's servers may be located in various countries. For data transfers, we ensure that adequate data protection measures are in place in the destination country. SSL encryption remains active during data transfers.

9 Policy Changes

bd22 reserves the right to update this Privacy Policy as needed. For significant changes, we will send a notification to your registered email and note the date of the change at the top of the page. Continued use of the Services after any changes indicates your agreement to the updated Policy.

We recommend that you review this page regularly. Before continuing to use the Services, you are encouraged to read both this Policy and our Terms and Conditions.

10 Responsible Gaming and Data

bd22 is committed to ensuring responsible gaming. To this end, we analyse data on your gaming behaviour and, where necessary, impose limits or provide support. This data is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.